Terms & Conditions
These Terms of Service apply to all purchases from Wacky Wears Pte Ltd (UEN: [UEN]) ("Wacky Wears", "we", "us", or "our") through www.wackywears.co (the "Site") and at our pop-up booths and events. By placing an order with us, you agree to these terms. Please also read our Privacy Policy, which explains how we handle your personal data.
Orders and Pricing
All prices are listed in Singapore dollars (SGD) unless stated otherwise. Your order is confirmed once you receive an order confirmation email from us.
We do our best to keep product descriptions, pricing and availability accurate. Occasionally, the Site may contain typos, inaccuracies or omissions. We reserve the right to correct them and update information at any time without prior notice. If an order was placed at an incorrect price or for an item that is no longer available, we may cancel the order and give you a full refund.
Order Cancellations
We do not accept cancellations once an order has been placed. If you need to make a change, email us hello@wackywears.co as soon as possible and we'll try to help if your order hasn't been shipped yet.
For pre-orders, items will ship within the timeframe stated on the product page.
Shipping and Delivery
Deliveries are handled by independent courier companies. Once your order has shipped, delivery timing is in the courier's hands, so we can't be responsible for courier delays. We'll always do our best to help you track your parcel.
Addresses
Please make sure your shipping address is accurate and complete when you order. If a parcel is returned to us because of an incorrect or incomplete address, we'll contact you to arrange re-shipment, and the re-shipment cost will be borne by you.
Lost or stolen parcels
Once tracking shows your parcel as delivered to the address you provided, we can't be responsible for parcels that are lost or stolen after delivery.
If the courier loses your parcel before it's marked as delivered, let us know within 14 days of the expected delivery date. We'll file a claim with the courier on your behalf and do our best to make it right, such as sending a replacement or offering a refund or store credit. As courier losses are outside our control, any compensation depends on the outcome of the claim and is at our discretion.Â
Products and Sizing
We try to show our product colours as accurately as possible. Slight colour differences caused by screen display are not considered defects and are not grounds for a return or exchange.
Please check our size chart before ordering. Measurements may vary slightly between items and these small variations are not considered defects.
Returns, Exchanges and Defective Items
All sales are final. We do not accept returns or exchanges for change of mind or wrong size selection, so please check the size chart before you order.
If your item arrives defective, damaged or incorrect, email us at hello@wackywears.co within 7 days of delivery with your order number and photos of the issue. Once confirmed, we'll arrange a repair, replacement or refund. This does not affect your rights under Singapore law, including the Consumer Protection (Fair Trading) Act.
This does not cover damage from normal wear and tear, misuse, or not following the care instructions. Please read the full Return & Exchange policy here: https://wackywears.co/pages/return-exchange-policy
Images, Designs and Intellectual Property
All designs, illustrations, graphics, product photos, logos, brand names and other content on the Site and our social media belong to Wacky Wears Pte Ltd [or our collaborating artists, where credited], and are protected by copyright and other intellectual property laws.
Buying our products does not give you any rights to the designs on them. Without our written permission, you may not:
- copy, reproduce, modify or distribute our designs or images
- print our designs on other products, or sell items using them
- use our photos or designs for other shops, listings, ads or marketplaces
- use our designs or images to train or prompt AI tools to create similar work
If you'd like to use our content, or spot someone copying our work, email us at hello@wackywears.co.
When you tag us in your posts, you keep ownership of your photos. We may ask your permission to repost them on our channels.
Limitation of Liability
To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these terms limits any rights you have that cannot be excluded under Singapore law.
Changes to These Terms
We may update these terms from time to time. The revised terms will be posted on this page with an updated date. Changes will not affect orders placed before the update.
Governing Law
These terms are governed by the laws of Singapore, and any disputes will be subject to the jurisdiction of the Singapore courts.
Contact Us
Questions about these terms or your order? Email us at hello@wackywears.co.