Privacy Policy

Last updated: 22 October 2026

About This Policy

This Privacy Policy explains how Wacky Wears Pte Ltd (UEN: [UEN]) ("Wacky Wears", "we", "us", or "our") collects, uses, discloses and protects your personal data when you visit or shop at www.wackywears.co (the "Site"), visit our pop-up booths and events, work with us on custom or corporate orders, or otherwise communicate with us (collectively, the "Services"). "You" and "your" refer to anyone whose personal data we handle, whether you are a customer, website visitor, event visitor, or business client.

We are based in Singapore and handle personal data in accordance with the Personal Data Protection Act 2012 ("PDPA").

By using the Services, you consent to the collection, use and disclosure of your personal data as described here. If you do not agree, please do not use the Services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised policy on the Site and update the "Last updated" date above. Where the changes are significant, we will take reasonable steps to let you know.

What Personal Data We Collect

"Personal data" means data, whether true or not, about an individual who can be identified from that data, or from that data together with other information we have access to. What we collect depends on how you interact with us.

Information you give us

Contact details: name, address, phone number, email.
Order information: name, billing and shipping address, payment confirmation, email, phone number. We do not see or store your full card details; these are handled by our payment processors.
Account information: the details you use to sign in to a customer account, such as your email address.
Shopping information: items you view, add to cart or wishlist.
Customer support information: anything you share when you contact us by email, chat or social media.
Pop-up booths and events: contact details you give us for sign-ups, giveaways or orders, and payment confirmations from in-person card or QR payments.
Custom and corporate orders: business contact details, artwork and brand files, and any names or sizes you provide for staff or team orders.

Some features require certain information. You may choose not to provide it, but you may then be unable to use those features.

Photos and videos

We may take photos or videos at our pop-up booths and events to share on our website and social media. If you would prefer not to be featured, just let us know on the day or email us and we will remove it. If you tag us in your own posts, we will ask before reposting.

Information collected through cookies

We automatically collect certain information about how you use the Site ("Usage Data") through cookies, pixels and similar technologies. This may include device and browser information, network connection information, your IP address, and how you interact with the Site. For details on the cookies we use, see Shopify's Cookie Policy. You can set your browser to remove or reject cookies, though some parts of the Site may not work as well.

Information from third parties

We may receive information about you from:

Companies that support our Site and Services, including Shopify.
Our payment processors, to process your orders.
Analytics and advertising partners, such as [Meta, TikTok, Google; list the ones you use], through tracking technologies on the Site.

We treat any information obtained from third parties in accordance with this Privacy Policy.

How We Use Your Personal Data

Providing our products and Services: processing payments, fulfilling orders, managing your account, handling custom and corporate orders, and enabling you to post reviews.
Marketing and advertising: sending marketing messages (where you have agreed to receive them) and tailoring ads on our Site and other platforms.
Events: running giveaways and sign-ups at our pop-up booths, and sharing event photos and videos on our channels.
Customer support: responding to your questions and improving our Services.
Security and fraud prevention: detecting and preventing fraudulent or illegal activity.
Legal and business purposes: complying with laws, keeping business and tax records, enforcing our terms, and protecting our rights and those of our customers.

We will only use your personal data for these purposes or other purposes we tell you about. If we want to use it for a new purpose, we will notify you and get your consent where required.

How We Disclose Personal Data

We do not sell your personal data. We only share it for the purposes in this policy, including:

With service providers who work on our behalf, such as Shopify, payment processors, delivery and courier partners, and email marketing tools.
With advertising and analytics partners, to measure and tailor our ads.
When you consent to us sharing it.
In connection with a business transaction such as a merger or sale, to comply with the law, or to protect our rights and the rights of others.

We require our service providers to protect your personal data and use it only for the services they provide to us.

Transfers Outside Singapore

Some of our service providers, including Shopify, store or process data outside Singapore. Where this happens, we take reasonable steps to make sure your data is protected to a standard comparable to the PDPA.

Marketing Communications

We will only send you marketing messages if you have agreed to receive them. You can opt out at any time by clicking "unsubscribe" in any marketing email or by emailing us. We do not send marketing messages by SMS, WhatsApp or phone calls to Singapore numbers unless you have given us clear consent, in line with Singapore's Do Not Call provisions. Opting out of marketing will not affect messages about your orders.

User Generated Content

The Services may let you post product reviews and other content. This content is public, and we are not responsible for the privacy of information you choose to make public.

Third Party Websites

Our Site may link to third party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

Children's Data

The Services are not intended for children under 13, and we do not knowingly collect personal data from them. If you are a parent or guardian and believe your child has given us personal data, please contact us and we will delete it.

Security

We make reasonable security arrangements to protect your personal data from unauthorised access, collection, use, disclosure, copying, modification or disposal. No method of transmission or storage is completely secure, so please avoid sharing sensitive information through unsecure channels.

If a data breach occurs that is likely to cause you significant harm, we will notify you and the Personal Data Protection Commission (PDPC) as required under the PDPA.

Retention

We keep your personal data only for as long as needed for the purposes it was collected, or as required for legal or business reasons. Order and transaction records are generally kept for at least 5 years to meet Singapore tax and company record-keeping requirements. After that, we delete or anonymise the data.

Your Rights and Choices

Under the PDPA, you may:

Access: ask what personal data we hold about you and how it has been used or disclosed in the past year.
Correct: ask us to correct any personal data that is inaccurate or incomplete.
Withdraw consent: ask us to stop collecting, using or disclosing your personal data. Depending on the request, this may mean we can no longer process orders or provide certain Services, and we will let you know if so.

To make a request, email us at hello@wackkywears.co We may need to verify your identity first. We will respond as soon as reasonably possible, generally within 30 days, and will tell you if we need more time. We may charge a reasonable fee for access requests, and will tell you the amount before we proceed.

Please help us keep your information accurate by updating your account or letting us know of any changes.

Contact Us

For any questions about this Privacy Policy or our privacy practices, or to exercise your rights, email us at hello@wackywears.co.